FAQ

GENERAL QUESTIONS

What is the status of my order?

Once your order has been placed, we will send you a confirmation email containing a tracking link so you can follow its progress every step of the way.

Can I modify or cancel my order?

We can only update or cancel orders that have not yet entered the fulfillment process. If your order status indicates "Preparing for Shipment," "Shipped," or "Delivered," we are unable to make any changes.

PAYMENT

What payment methods do you accept?

We accept two primary payment options for your convenience and security:

  • PayPal: Theusvibe uses PayPal to handle secure transactions. Through PayPal, you can pay using Visa, MasterCard, American Express, or Discover.
  • Credit/Debit Cards: We directly process major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Which currency will I be charged in?

All store transactions are processed in USD. If your account is in another currency, your issuing bank will automatically apply its current exchange rate to convert the payment.

Do you offer installment payment options?

Yes, we support flexible payment options that allow you to split your purchase into 3 installments at checkout.

SHIPPING

Where do you deliver?

We offer worldwide shipping across North America, Europe, Asia, Central America, and Oceania, supporting checkout via PayPal and all major credit cards.

How long does it take to process and ship my order?

Orders typically take 3 to 7 business days to process before dispatch. Total transit time depends on the shipping method selected during checkout.

How can I track my shipment?

As soon as your package is dispatched, we will email you a shipping confirmation containing your tracking number and order details.

What happens if I am not at home when the package arrives?

If you are away, the local carrier may re-attempt delivery on the following business day or contact you to arrange a suitable delivery time. In some regions, you may need to collect your package from a local postal facility.

RETURNS & EXCHANGES

What is your return policy?

We accept returns provided the following criteria are met:

  • The item was purchased directly from the Theusvibe official store.
  • The product is unused, unwashed, and in its original condition.
  • The return request is submitted within 14 days of delivery.

To initiate a return, please contact our support team at service@theusvibe.com.

Can I exchange an item for a different size or product?

Yes! Exchanges follow the same conditions as returns. Simply reach out to our customer service team and specify the replacement item you would like to receive.

Are return shipping fees covered?

To return a package, please contact our support team first to receive the correct Return Authorization and return address. Items must be securely packed with proof of purchase. Return shipping is free if the return is due to a Theusvibe error (e.g., wrong item or defective product). For standard returns, return shipping fees will be deducted from your final refund.

How long will it take to process my refund?

Returned items are inspected within 14 days of arriving at our warehouse. Once approved, your refund, exchange, or store credit will be issued within 14 business days.

If you have any further questions or require assistance, please feel free to reach out to our Customer Service Team at service@theusvibe.com.